How can I contact customer support?

You can reach us anytime through our Contact Us page or email us at support@kynetic.com.co We reply within 24–48 hours.

What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Is it safe to pay on your website?

Absolutely. Our store uses secure SSL encryption to keep your payment information safe and protected.

What is your return policy?

We accept returns within 30 days of delivery for a refund or exchange, as long as the product is unused and in its original packaging.

How do I start a return?

Contact our support team at support@kynetic.com.co and we’ll guide you through the process step by step.

When will I receive my refund?

Once we receive and inspect your returned item, your refund will be issued within 5–10 business days.

How can I track my order?

Once your order ships, we’ll email you a tracking number. You can also track your order directly on our Track Order page.

Do you offer free shipping?

Yes! We offer free shipping on all orders — no minimum required.

How long does shipping take?

Standard shipping usually takes 7–14 business days, depending on your location. You’ll receive a tracking number once your order is shipped.

If your question wasn’t answered here, please visit our Contact Us page or email us at support@kynetic.com.co and our team will be happy to help!